Policies
Makeup Lessons, Rescheduling, Cancellations
Makeup Lessons and Rescheduling
These options can be given:
On another day agreed on by both the Client and Unison Studios.
Split (ex. 15 mins added at the end for the next two lessons)
On the 5th day of a month, if available.
Weekend, agreed on by both the Client and Unison Studios.
Unison will not reschedule or issue a refund for any missed makeup/rescheduled lesson.
If one is missed due to excusable reasons—such as travel disruptions, health concerns, safety issues, or family emergencies, then you may either:
Reschedule your missed lesson with the stated options above.
Request a refund for said lesson.
Apply your paid balance against the next month’s payment.
Canceling Lessons
Please notify us of any cancellation at least twenty-four (24) hours before your scheduled lesson. Same-day cancellations due to excusable reasons—such as travel disruptions, health concerns, safety issues, or family emergencies—will not be penalized. In such cases, we will arrange a make-up lesson. Make-up lessons will also be offered if an instructor needs to cancel.
Same-day cancellations still require payment.
Payments
Payment Options
Payment can be made via:
Venmo
Zelle
Cash (exact)
Card (4% processing fee)
Checks made out to “Unison Studios”
Payment Terms
Unison Studios offers two different terms for clients:
Monthly Payments: made no later than the 2nd lesson.
Weekly payments for new clients in their first month.
We reserve the right to suspend further lessons after two (2) consecutive missed payments.
Leaving Unison Studios
A client must provide notice of departure before a new month of lessons begins.
Any unfinished lessons may be refunded.
Leaving the studio without proper notice will result in no refunds for any unfinished lessons.
Student Dismissals
The studio reserves the right to dismiss any student or client for reasons including, but not limited to:
Harassment, inappropriate behavior, or physical altercations involving instructors, students, or staff.
Two consecutive missed payments.
Persistent unexcused absences or tardiness.
Consistent uncooperative attitude or failure to follow practice instructions.
Repeated neglect in bringing necessary materials to lessons.
Prior to dismissal, the instructor will discuss the situation with the student and their parent/guardian to seek a resolution. Refunds for pre-paid lessons due to dismissal are at the discretion of the studio.